Engineering Guy: "We need you to scan in our ISO certificate!"
Me: "Okay, well, I think we have an image of that already scanned, it's in our Power Point presentation about the company."
Engineering Guy: "But that's blurry! We need a better copy!"
Me: "Okay, well, I can scan it, but if I scan it at a higher resolution, the file may be too big to e-mail."
Engineering Guy: "We're not going to e-mail it. We need to print it out and mail it."
Me: "Okay, well...maybe we could photocopy it on our color photocopier?"
Engineering Guy: "I'll see if that works."