Singing Potatoes
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Thursday, 28 March 2002
I know words were coming out of my mouth...

A phone call that I just took:

Hello, <Company Name>.

Hello, I need to check the status of a claim.

Ma'am, this is a court reporting service.

Is this Accordia Benefits?

No, it's <Company Name>. A court reporting service.

Oh, I guess I have a wrong number.

This happens here at least a couple of times per week. One would think that, upon hearing a company name vastly different from the one the callers were expecting, they would realize that they've got the wrong number. But no, that's not what happens at all. Invariably, they charge right on ahead, perhaps assuming that the person answering the phone is confused about the name of the company he works for.

Sheesh.

Posted by godfrey (link)
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