This morning, my cellphone rang. It displayed the number of one of our techs. I'll call him "Elvis" to protect his identity.
Me: Hello? ... Hello. ... Elvis? ... Elvis, hello. ... Elvis!
Elvis: Hello, Jeff?
Me: Yes.
Elvis: What?
Me: You tell me, dude; you called me.
Elvis: Oh yeah.
He then proceeded to tell me about his attempts to diagnose a bad hard drive in a RAID array, including his call to Dell tech support.
Elvis: ...so he said we need to keep up to date on our BIOS patches.
Me: No. We don't update BIOS patches unless they've been thoroughly tested and approved by both the State and our QA people.
Elvis: Uh-oh.
Me: What do you mean, "Uh-oh"?
Elvis: Nothing.
Me: Did you update the BIOS?
Elvis: Uh, no.
Me: Well, you said, "Uh-oh."
Elvis: Yeah, that was about something else. I gotta go.